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Store PolicyShipping & TaxesOrders placed will ship out within 5 business days unless otherwise stated. As a guide, orders typically arrive within 5 business days to European countries and within 10 business days to countries outside of Europe subject to courier and travel circumstances.The customer is responsible for paying all import taxes and handling fees that may be levied on the shipment at the destination country.All orders placed through this website ship from Finland. Prices and shipping fees shown do not reflect or include any potential import duties or taxes dependent on your country's import regulations.ReturnsIf you are not satisfied with your Racknarock product, please contact us via email within 14 days of receiving the product. If 14 days have passed since you received your item, we unfortunately cannot offer you a refund.To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Used or worn products or products that are missing accessories will be subject to a minimum 15% restocking fee and/or store credit only. Accessories that have been opened will be eligible only for a 50% refund. We reserve the right to deny a return in the case of excessive wear.“Blemished” or "Scratch and dent" sale items are sold as-is and not eligible for refunds.Shipping CostsShipping costs are non-refundable. When you receive a refund, the cost of shipping will be deducted from your refund. All products ship from Finland and customers are responsible for paying all shipping charges for returning any and all item(s). The return shipping method must include tracking.RefundsOnce the returned product is received at our facility, refunds will be processed within 5 business days.How to Return Your Items
If eligible for a return, please contact us via email to get Return Material Authorization (RMA). Upon receiving an RMA number, you must provide proof of postage within 7 calendar days or the RMA shall be deemed invalid.WarrantyAll Racknarock products are covered by a one year warranty against manufacturing defects as laid out in the Warranty Terms.PrivacyGain 2 Eleven OÜ (“Racknarock”) does not sell customer information such as email addresses or phone numbers to third parties.We maintain customer contact details in our own records only so that we can contact you. We do no “direct telemarketing” by telephone, and we will not offer your name and phone number to any company that does. Like other companies in our industry, we periodically send out news and offers via email to customers who have purchased our products and/or signed up to receive promotions.If you sign up for our newsletter, we will only use your email address to send you information about Racknarock and related information. If you ever want to stop receiving communications from us, please click the “unsubscribe” link in our email, and we will remove you from our newsletter subscriber list.Policy ChangesRacknarock provides its services to you subject to the stated policies which may be updated and/or revised from time to time without notice to you, which become effective when posted. Please refer to this page to review our most current policies and terms of use.
Product Warranty
Non-Transferrable Limited WarrantyRacknarock warrants its products to be free from defects in material and workmanship for a period of one (1) year from the original date of purchase.The product must be purchased from an authorized dealer or directly from our website. If the product fails within the warranty period, Racknarock will, at its sole discretion, choose to repair or replace the product, or send replacement parts at no cost to the original purchaser.If the product is out of warranty, Racknarock an out-of-warranty repair at a reasonable cost.
Two-way shipping shall be borne by the customer.
Limits of LiabilityIn the case of malfunction, the purchaser’s sole recourse shall be as described in the preceding paragraphs.Racknarock will not be held liable to any party for damages that result from the use or failure of any of its products.Excluded damages include, but are not limited to, the following: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use the products.Racknarock disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.
ExclusionsThis warranty covers defects in manufacturing discovered while using the products as recommended by Racknarock. This warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage, lightning, or natural disasters. Damage caused by any of the above circumstances may result in a non-warranty repair fee.How to Obtain Service Under this WarrantyContact Racknarock via email at support@racknacrock.com. Proof of original ownership will be required in the form of a purchase receipt.